Job Description

Responsible for baking products for orders and to replenish displays. Additionally, ensuring to always maintain a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders. Checks orders for the day and sets up a timeline and production schedule. Prepares make up, bakes, and fries all department products as needed. Reviews the status and appearance of product for freshness and pulls by stale date. Invoices and puts away product as instructed by the department manager. Anticipates product needs, not only for the current day but subsequent days. Inspects incoming products quality and quantity, e.g. mispicks. Understands the use and issues related to bakery equipment and follows up on potential maintenance issues. Checks signage for correct labels on ad items. Reviews department for potential safety issues, e.g. hot racks or knobs in hot water. Operates as a lead with bakery clerks. Prioritizes orders as per customer and department manager request; checks orders (not only special orders, but future orders for the day). Proofs necessary items. Pulls product from the freezer or the cooler. Understands and practices proper sanitation procedures and ensures the work area is always clean and neat. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Secondary duties include ordering supplies and merchandise items for the department (except cake decorating items) as directed by the bakery manager, reviewing current product on the shelf, re-merchandising the shelf, and throwing away or recycling outdated products, writing the department schedule and ensuring employees are at work, on time, and finding replacements when necessary in bakery manager’s absence, assisting in other areas of store as needed, and performing other job related duties and special projects as required. Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. Ability to do arithmetic calculations involving fractions, decimals, and percentages. Must be able to copy data from one record to another, interview to obtain basic information, guide people and provide basic direction. Education and experience required: High school or equivalent experience (department training helpful) and over six months up to one year of similar or related experience. Physical requirements include ability to exert up to 50 pounds of force occasionally and up to 20 pounds of force frequently to move objects. Visual requirements include vision from more than 20 inches and less than 20 feet with or without correction, color vision, depth perception, and field of vision. Must be able to perform physical activities such as stooping, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions. Working conditions include continual exposure to flour, noise, and temperature extremes, frequent exposure to dampness, vibrations, equipment movement hazards, and occasional exposure to cleaning chemicals/solvents. This is a fast paced work environment with significant pressure. Equipment used includes mixers, proof box, ovens, sheeter, rounder, dishwasher, fryer, telephone, intercom, cash register, label machine, shrink wrap machine, RPM, copy cake machine. Deals with customers and the general public daily, suppliers/vendors weekly, and Federal/State Governmental or Regulatory Agencies yearly. Has access to confidential information including sales.

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