Job Description
Parlez-vous Solutions? Join a Global Customer Experience Team as a Bilingual French Customer Service Representative A fast-growing international organization known for delivering innovative consumer products and exceptional customer experiences is seeking a
Bilingual French Technical Support Customer Service Representative . This fully remote opportunity is ideal for a customer-focused professional who enjoys problem-solving, technical troubleshooting, and providing world-class service to a global customer base-all from the comfort of home.
Pay and Schedule Pay Rate: $20.00 per hour
Schedule: Monday-Saturday, 6:00 AM-3:00 PM (40 hours per week)
Work Environment: 100% Remote
Employment Type: Temp-to-Hire
What You'll Do - Answer inbound phone calls and respond to customer inquiries related to products, troubleshooting, warranties, and service requests
- Diagnose product defects and end-of-life (EOL) items while providing clear, accurate technical guidance
- Deliver detailed product and service information to support customer purchasing decisions
- De-escalate difficult customer situations with professionalism and empathy
- Recommend appropriate products and follow up with purchase links via email
- Document all interactions accurately through call logs, reports, and internal systems
- Process RMAs and refunds in accordance with company guidelines
- Respond to customer emails promptly while meeting set deadlines
- Request customer participation in satisfaction surveys and manage feedback
- Follow up on unresolved inquiries to ensure timely resolution
- Stay current on product updates, troubleshooting processes, and internal policies
- Meet service-level agreements (SLAs) and performance goals
What We're Looking For - 2+ years of experience as a Bilingual French Technical Support or Customer Service Representative
- Fluent in French and English (verbal and written)
- Strong technical troubleshooting and problem-solving skills
- Ability to manage high-volume customer interactions with accuracy and care
- Excellent communication, documentation, and time management skills
- Professional demeanor with the ability to handle difficult customer interactions
- Experience working remotely preferred
Benefits This role offers weekly pay and earned wage access, along with a comprehensive benefits package that includes medical, dental, and vision insurance, life insurance, a 401(k) retirement plan, and short-term disability coverage. Employees also enjoy employee discounts, free staffing services, and clear pathways for career advancement within a growing organization committed to internal development.
Ready to Put Your Bilingual Skills to Work-From Anywhere? If you thrive in a customer-focused, technical support environment and are fluent in French and English, this is your opportunity to grow your career remotely.
Click Apply Now to take the next step!
Job Tags
Hourly pay, Weekly pay, Temporary work, Remote work, Work from home,