Job Description

Note: Employees for the State of Montana must reside within Montana. All applications and required application documents must be submitted through the MT Careers site at:

MISSION STATEMENT:

Empowering all Montanans through work and opportunity.

DLI CORE VALUES:

• Responsiveness
• Respect
• Integrity
• Excellence
• Cohesiveness

It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here.

BENEFITS:

Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great state here. See our other incredible benefits here. These are some of our benefits just to name a few:

• Work/life balance with hybrid schedules or partial telework may be available within the state of Montana.
• 38 paid days off a year including vacation, sick leave and holidays.
• Military leave: You'll get up to 15 days of military leave with full pay.
• Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises.
• Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click here to learn more.
• Free telehealth and access to free employee medical clinics through our medical plan - click here to learn more.
• Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. - Click here to learn more.
• Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click here to learn more!
• Career progression, training opportunities and room for professional growth.
• State employee discounts at various businesses across the state.

This position may be eligible for a statutory $1.00 an hour base pay increase effective on July 1, 2026. *This position may be covered by a Voluntary Employee Beneficiary Association (VEBA)

JOB DUTIES:

As our Business Intelligence Analyst, your work will focus on supporting continuing efforts around quality assurance in service delivery to our customers. By building innovative reporting tools, fostering cross-functional collaboration, streamlining workflows, and leveraging data to drive program outcomes, you'll help our new team continuously enhance the Workforce Services Division's support for job seekers, businesses, internal and external stakeholders. • Improved Program Performance & Compliance

• Identify inefficiencies and refine workflows to boost outcomes and federal/state compliance.
• Surface performance dips early to enable proactive responses and reduce audit risk.

• Enhanced Accountability & Transparency

• Develop regular reports and shared dashboards so every team -internal and external- sees the same up-to-date-story.
• Foster a culture of ownership and continuous improvement through consistent data visibility.

• Stronger Cross Team Collaboration

• Serve as the bridge between technical/data teams and operational staff, translating insights into action for each stakeholder.
• Coordinate planning with QA, Program Management, other WSD Bureaus, and other parts of DLI to eliminate silos and duplicated effort.

• Standardized & Scalable Processes

• Create structured process documentation and evaluation frameworks that streamline onboarding, training, and policy rollout.
• Reduce variability in service delivery by embedding best practices across the division.

• Increased Staff Empowerment & Engagement - Equip front-line staff and managers with tools to see their impact and tie daily tasks to broader goals - boosting morale and ownership. • More Effective Training & Support

• Use data insights to target training where it's needed most and measure its effectiveness through performance metrics.
• Partner with the Division Training Coordinator to close knowledge gaps and continuously refine curriculum.

KNOWLEDGE, SKILLS AND ABILITIES:

If you are the right person for this opportunity, you will have the following knowledge, skills or abilities:

• Business Workflow Development & Evaluation: Provide integral assistance in the design, documentation, and continuous improvement of business workflows - ensuring clarity, efficiency, and compliance.
• Data, Data, Data: Experience working with large datasets and data systems for research, analysis, and visualization. Possess strong skills in data warehousing, BI tools, SQL, Excel, R and Tableau.
• KPI Development & Monitoring: Support the team lead in defining, tracking, and reporting on Key Performance Indicators tied to productivity and customer service goals - translating big picture objectives into measurable milestones.
• Workforce Development Program Targets: Assist in setting targets for program performance aligned with State Workforce Innovation Board priorities.
• Actionable Insights: Synthesize complex analyses into clear, prioritized recommendations for Division leadership enabling them to be data empowered.
• Strong Analytical Mindset: Ability to distill large data sets into clear narratives and recommendations.
• Excellent written and verbal communication: Adept at tailoring messages for technical and non-technical audiences.
• Collaborative Work Style: Demonstrated success managing cross-team projects in a fast-paced environment.
• Continuous Improvement: Ability and desire to continuously learn new skills and methods.

MINIMUM QUALIFICATIONS

Candidates with a strong mix of the attributes listed in the above Knowledge, Skills and Abilities (KSAs) in the fields of education, business administration, workforce services, operations, software development or other related fields are desired. Candidates may demonstrate competency in the KSAs through at least eight years' directly related experience, formal education (including certificates, credentials, or degree-based programs), or a combination of both. Candidates should clearly describe how their experience and education meet the identified KSAs and provide examples in their cover letter that demonstrate their qualifications. Preferred Attributes

• Experience working with Snowflake databases.
• Familiarity with WIOA programs, workforce development workflows, or other state administered services.
• A natural collaborator who genuinely enjoys coaching colleagues through data-driven change.
• Demonstrate curiosity in exploring new approaches to your role, conducting research, and effectively sharing findings with the team.
• The ability to quickly adapt to shifting priorities and a fast-paced environment, reassessing tasks as new issues and directives arise.
• Ability to turn dry data into engaging insights and smooth over rough spots when collaborating with diverse personalities.

HOW TO APPLY FOR THIS OPPORTUNITY:

A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed. Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process. Tip: When attaching your resume, cover letter or other required documents you must mark the attachments as "RELEVANT" or we will be unable to view your documents. Required application materials:

• Cover Letter - In your cover letter, describe how your education, knowledge, and skills have prepared you for this position.
• Resume - include all work experience you have held that would help you qualify for this position, including duties, dates of employment.

Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application. All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an application confirmation email with instructions on acceptable preference documents and how to submit such documents. If you need an accommodation with the application process, please contact the HR office.

Job Tags

Work experience placement, Work at office, Remote work, Flexible hours, Shift work,

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