Job Description
Job Title: Business Process Analyst:
Job Location: King of Prussia, PA
Job Duration: 11 Months on W2 Description: This position requires 10+ years' experience.
Job Duties include: Defining/redefining Business processes related to customer-impacting/customer journey/call center-related customer journeys in Microsoft Dynamics CRM (D365)
Capturing business requirements, identifying testing scenarios and other functions as a BPA
Coordinate with technology architects to define solutions for build/purchase
Processes will cross multiple technologies including CRM, SAP, digital platforms, BI, Qlik and others
Teammates will be customer operations (call center, digital, back office), consulting, customer experience business SMEs along with IT technical people including architects, developers, integration experts, data experts Accelerated timeframe with delivery various releases throughout calendar 2023
Online digital self-service initiatives: Enabling the definition/revision of Business processes related to customer-impacting/customer journey/call center-related customer journeys in Microsoft Dynamics CRM (D365)
Capture business requirements, identifying testing scenarios and other functions as a BPA
Coordinate with technology architects to define solutions for build/purchase
Identify and facilitate the architecture and design of the cross-tech platform integrations for business processes will cross multiple technologies including CRM, SAP, digital platforms, BI, Qlik and others
Teammates will be IT Business Partner Team, customer operations (call center, digital, back office), consulting, customer experience business SMEs along with IT technical people including architects, developers, integration experts, data experts
ccelerated timeframe with delivery various releases throughout calendar 2023
Various process improvements to integrated Microsoft Dynamics 365-SAP and other platform integrations
Coordinate with Project Managers, IT Business Partners and Architects
366 Microsoft Dynamics 365 CRM Call center-related enhancements (large initiative)
368 Billing Improvements (small initiative)
373 Online digital experience integrations with CRM (small initiative)
509 New customer growth-related initiatives with CRM (small initiative)
1080 New customer business process flow E2E (CRM-SAP-Field) (medium size initiative)
1693 Automate the SoldTo/ShipTo creation of won commercial accounts (medium size initiative)
ctive Directory tenant migration for CRM (medium size initiative)
Required Qualifications: Local/regional preferred but remote is possible with some travel to King of Prussia, PA or other *** locations possibly required at key stages like design & architecture, go-live.
CRM-related initiatives
Working in a hybrid waterfall/agile environment
bility to work on multiple projects at once
Microsoft DevOps to manage projects
Utilizing Slack for collaboration and communications instead of email-based work
Strong communicator across verbal, in person, graphical and document-centric formats
ble to lead discussions to drive initiatives with guidance from a Program Manager/Lead and work independently as required
Strong organization skills
Job Tags
Local area, Remote work,