Job Description

Campus Security Manager

The Campus Security Manager is responsible for the security and compliance management of all Compass Datacenters facilities within the assigned region. The manager ensures the maintenance of a safe and secure environment for customers and employees by establishing and enforcing security policies and procedures and by managing the security team. This role communicates and manages departmental objectives, policies, and programs; motivates, coaches, and fosters teamwork; and directs and evaluates employees to ensure quality control and service levels are maximized.

The Campus Security Manager is accountable for overall campus security, handling escalations, and monitoring operational statistics. The role works closely with the Compass Operations team, which is responsible for mission-critical facility equipment, installations, and customer services. The manager also interfaces with clients on security-related matters, including participating in regularly scheduled internal and client meetings and serving as an escalation point for external security inquiries.

Main Responsibilities

• Lead local security staff in daily operations;
• Resolve escalated internal and external complaints, tickets and requests.
• Identify delinquent issues requiring escalations to security leadership
• Foster intra and inter team communication and continuous improvement;
• Helps coordinate all security compliance activitiesincluding 3rd party compliance audits (SOC, ISO, etc.);
• Coordinate security operations or activities with public law enforcement, fire and other agencies in their respective regions;
• Ensure all change management activities are conducted as required at the local site;
• Responsible for reporting various security documents on a weekly, monthly, quarterly and annual basis (such as incident reports, proposals, and tactical or strategic initiatives)
• Oversee training, onboarding and policy/process/procedure documentation related to security at the site level.
• POC for security related vendors on project and support related items;
• Enforce security policy standards, including regular reviews and required modifications to all related policies and procedures;
• Accountable for security incident management.
• Foster relationship with client's security

Team Management

• Consistently monitor and evaluate the departmental operations in search of methods/tools to optimize security operations;
• Drive training requirements of all existing and new employees and ensure all employees are fully trained and well informed on products/services, policies and procedure to meet performance expectations;
• Metrics reporting /analysis- follow up, training, change communication, employee feedback/coaching, procedure /system implementation;
• Ensure adequate staff available to meet the business needs and identify recruitment needs, as required;
• Provide feedback on 3rd party staffing vendors to included effective suggestions, constructive and positive feedback on performance
• On call for all emergencies;
• Ensure SLA compliance

Other Responsibilities

• Shephard Security Culture throughout the Campus;
• Collaborate with the project managers and contribute to projects as required;
• Onsite management representative for Security Officers
• Document/update security policy, process, and procedures;
• QA of all customer implementation and support operations;
• Contribute to the Compass Health and Safety Team;
• Support facility construction or expansion activities on security items;
• Required to visit all locations within their region regularly (Travel required: 10%)

Knowledge & Skills

• Technical knowledge (including implementation, maintenance, and troubleshooting) of CCTV, access control systems,
• Working knowledge of Windows, MS Word, Excel;
• Strong interpersonal skills for effective interaction with employees, clients & third parties;
• Good verbal and written communication skills;
• Ability to create and interpret technical documents and reports; Superior analytical and problem-solving skills;
• Strong organization and time management skills;
• Strong focus on compliance;
• Ability to propel and maintain cross functional resources and relationships with internal and external customers;
• Ability to work effectively with senior managers and third-party vendors, demonstrating a comfort level to persuade, influence and negotiate.
• Self-motivated and results oriented, able to work with minimal supervision;
• Excels with ambiguous situations as an opportunity to show leadership.

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