As a Geek Squad Senior Repair Technician (Agent) youll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. Youll train and coach agents in repairs and services in accordance with Geek Squads high standards and serve as a role model for the team. Your efforts will result in world-class employee and customer experiences while driving exceptional business results. Internally this role is known as a CIA Agent.
What youll doAssist other Geek Squad leaders with assigning staff to customer service device diagnosis repair service and follow-up
Communicate department goals and other important information to team members in a clear accurate and timely manner
Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues
Provide coaching to agents to develop their customer service and technology repair skills
Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service
Basic qualifications
1 year of experience in diagnosing and repairing PCs or consumer electronics
1 year of customer service experience
1 year of leadership experience including coaching training and recognition
Preferred qualifications
Experience working with Windows operating systems
Whats in it for you
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life. Our benefits include:Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.Required Experience:
IC
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