Job Description

Job Description

Job Description

OVERVIEW:

The Information Technology Specialist is a full-time position (37.50 hours per week) responsible for maintaining and supporting the agency's computer and networking systems.

ESSENTIAL FUNCTIONS AND EXAMPLE OF DUTIES:

• Provide day-to-day technical support to staff (remote and on-site)
• Manage and maintain hardware, software, and cloud-based applications
• Monitor network and system performance, resolving issues promptly
• Oversee cybersecurity protocols and ensure data protection compliance
• Maintain inventory and documentation of IT assets
• Support virtual meetings, webinars, and digital events
• Coordinate with external IT vendors as needed
• Assist in onboarding and offboarding staff regarding IT access and tools
• Evaluate and recommend software and technology solutions that align with organizational goals
• Other duties as assigned by supervisor

EMPLOYMENT GUIDELINES:

Demonstrated ability to work both independently and as a member of a team. Must possess excellent interpersonal communication skills. Must have access to a vehicle and possess a valid Driver's license with a driving record acceptable to our insurance carrier. In addition, must have the following automobile insurance: Bodily Injury $100,000 per person/$300,000 per accident and $50,000 Property Damage per accident.

CULTURAL COMPETENCY:

The Center delivers programs and services to youth and families across Monroe County who represent many racial, cultural and geographic groups. The Center ensures understanding and values differences in people of diverse cultures, ethnic origins, sexual orientations, disabilities and beliefs. All staff are required to attend cultural competency workshops and trainings and to continually enhance their own understanding of cultural diversity. The Center Performance Appraisal, administered annually, provides an opportunity for staff to evaluate how they are integrating culturally competent practices into everyday work.

PHYSICAL REQUIREMENTS:

Candidates must be able to be autonomously mobile in providing on-site support to all of The Centers locations and able to operate micro-computer and peripherals several hours per day.

QUALIFICATIONS:

• • Bachelor's degree in Information Technology, Computer Science, Information Systems or a related field and minimum 3 years of related IT support experience.

TECHNICAL SKILLS:

1. Hardware and Software Knowledge

• Installing, configuring, and troubleshooting computers and peripherals
• Familiarity with Windows/Microsoft.

• Basic knowledge of routers, switches, and firewalls

• Experience with Windows Server or Active Directory (even at a basic level)

• Help desk experience (Tier 1 or 2)
• Using ticketing systems

• Understanding basic security practices (password policies, phishing awareness)

The Center for Youth provides equal opportunities for employment.

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