Job Description
Operation Support Part Leader @ Hazelton, PA
We are seeking a skilled and motivated Operation Support Part Leader to join our client’s team. This is an exciting full-time, contract-to-hire opportunity with a globally leading company.
Position Summary :
Our client plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, they developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.
The Operation Support Part Leader manages innovation tasks and follows up the progress of NJ Team reporting to NJ Branch leader.
Responsibilities :
- Assist Branch Manager’s direction
- East Coast WH Contract with Client
- P/L Analysis, Budgeting, and Forecasting
- WH and Transportation Cost Analysis
- System Design and support
- Create and implement operational improvement plans
- Review SOP and improve better operation process for Innovation
- Collaboration with HQ, RHQ, Site Managers, and Team members
- Monitor and find root-cause of operational errors and set up action plan
- East Coast Inventory Management including Cycle Count, Physical Inventory
- Produce Daily, Weekly, Monthly Operational Report, QBR Report with Client, Strategy Meeting Report
- KPI Management and Development, Claim Management (WH Damage, Loss, and LD)
- Prepare for Peak Season Operation with Site Managers
- Identify and sense Customer/Market Trend, Requirements and Operational Issues in advance
- Manage Bench-mark Session
- Support for WH Operation Set up and any projects
- Perform other duties assigned as needed
- People Management with 10 associates in the part
- Within 24 hours response communications to HQ, RHQ, Client, Branch Manager
Requirements & Qualifications :
- Bachelor’s degree (4 year university) in Industrial engineering, business, or logistics
- 5+ years of experience in Logistics
- Strong written verbal communication skills
- Proficient in computer applications (Excel + Power query, PowerPoint, Word)
- Critical thinker and detail oriented
- Excellent communication and interpersonal relation skills
- Ability to write reports with key-points, 5W1H, Rational by own research
- Ability to multi tasks with several key projects with clients
- Excellent customer service skills and ability to engage and work directly with clients
- Problem solver mindset, self-motivated and organized
- Ability to handle high pressure and fast paced operations
- Strong work ethic
- Ability to set up priorities and complete tasks
- Ability to summarize data and information in precise documents
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