Job Description

Manager of Events & Guest Experience Job Summary: The Manager of Events & Guest Services plays a central role in ensuring all Sacramento Republic FC events - including home matches and non-matchday events - are executed with excellence, safety, and professionalism. This role is responsible for planning, managing, and improving all facets of event operations, from pre-event logistics and stadium readiness to gameday execution and breakdown. The ideal candidate is a strategic thinker and detail-driven executor with a passion for live event logistics and collaborative teamwork. Essential Responsibilities: Event Planning & Execution (50%) Lead end-to-end planning and execution of all SRFC home matches and non-matchday events (e.g., ticket sales activations, community engagements, partner events). Oversee event operations logistics including food and beverage, signage, wayfinding, security, staging, and equipment setup. Manage operational timelines and all event documentation (run-of-show, stadium maps, staffing deployment plans, etc.). Serve as the on-site event lead during home matches and non-matchday events, ensuring cross-functional coordination with stadium partners (Cal Expo, OVG), security, vendors, and internal departments. Conduct matchday walkthroughs, venue readiness inspections, and post-event debriefs with staff. Collaborate with the FEPs Coordinator and Guest Experience teams to ensure all Fan Experience Packages are properly planned, staffed, and executed on matchday. Direct and supervise Guest Service team members focused on creating a high-quality experience and flawless execution for our fans Venue & Vendor Coordination (25%) Liaise with Cal Expo, OVG, and other stadium vendors to ensure the venue is event-ready, clean, and compliant with safety regulations. Oversee operational aspects of the stadium including maintenance requests, deliveries, signage installation, and vendor load-in/load-out coordination. Staffing & Operations Support (15%) Supervise and schedule part-time guest services staff and FEP team members involved in event logistics and activations. Support the hiring, onboarding, and training of guest services and fan experience activation staff. Ensure clear communication and coordination with departments including Security, Entertainment, Guest Services, Ticketing, Marketing, and Partnerships Administrative & Budget Oversight (10%) Maintain accurate operations records, including incident reports, staffing logs, payroll, and equipment inventories. Assist with operations budget tracking, ideal vendors, and cost control related to events and staffing. Help develop standard operating procedures (SOPs) to continuously improve event day workflows and stadium readiness Qualifications: Required: 3+ years of experience in sports or live event operations, preferably in a stadium or large-scale venue setting. Demonstrated ability to manage event logistics, staffing, and cross-functional coordination. Strong communication, organizational, and multitasking skills in fast-paced environments. Ability to work flexible hours including nights, weekends, and holidays. Comfortable leading a team and resolving real-time challenges during live events. Preferred: Bachelor's degree in Sports Management, Event Management, or related field. Experience in guest services, matchday activations, or similar premium fan experiences. Familiarity with stadium operations software or event planning tools. Passion for soccer, community events, and the Sacramento region. Additional Info: The right candidate will thrive on bringing together moving pieces to deliver seamless events. You'll play a key role in building scalable systems and workflows that support the Club's continued growth and stadium evolution. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. AEG

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