Job Description

Office Specialist (Part-Time) - Public Safety Department

Hourly Rate: $20.73 - $25.19

This recruitment is to fill one part-time vacancy in the Public Safety Division and to establish an eligibility list to be used for future vacancies.

The selection process will consist of a competitive evaluation of qualifications based on a review of the application and supplemental questionnaire; therefore, it is to your advantage to provide as much detailed and relevant work experience. A resume will not be accepted or reviewed in lieu of the application materials. Please note that only applicants who are deemed most qualified will be invited to participate further in the selection process.

Recruitment Schedule

Application Deadline: Continuous

First review of applications: Tuesday, July 29th or first 50 minimum qualified whichever occurs first

All dates are subject to change at the discretion of Human Resources. This recruitment is open on a continuous basis and may close at any time with or without prior notice.

Work Schedule: Part-Time (up to a maximum of 28 hours per week) Tentative Proposed Schedule: Monday - Friday; 1:00 PM - 6:00 PM with potential weekend coverage

The City of Rosemead is recruiting for the position of Office Specialist (part-time) to work within the Public Safety Division. We are seeking an individual who is highly motivated, detail-oriented, and can perform a variety of technical, paraprofessional, and clerical duties to support animal care services and public safety related responses. The ideal candidate will have excellent customer service, communication, and listening skills with the ability to thrive independently in a fast-paced environment and possesses administrative and technical skills.

Primary Duties and Responsibilities

Summary: Performs basic office clerical and administrative support functions for City Departments and provides customer services for the general public; enters and retrieves data in automated records management systems; performs work within clearly defined technical and procedural limits.

Essential Functions:

• Assists department employees with clerical and administrative duties for area of assignment; duties will vary according to job assignment.
• Performs basic clerical and administrative duties in accordance with City policy and procedures, including data entry, record keeping, basic accounting, preparing and processing documents, and maintaining files; makes and distributes copies; processes mail, documents, correspondence, invoices, and other materials.
• Provides customer service, information, and assistance to visitors and others having business with the City; responds to requests for information within the scope of authority and training; assists customers with requests, applications, government forms, and other documents.
• Updates and maintains a variety of electronic and paper files, records, reports, and documents; processes forms, records, and files; collects statistical data and compiles data for reports.
• Updates and maintains statistical information, reports, and related documents.
• May collect special fees and account information for City services and perform cashier functions.
• Answers incoming telephone calls and directs the caller to the correct person or work group or takes and relays messages as appropriate, coordinates and schedules meetings and appointments.
• Cross-trains in other office support duties as needed.
• Maintains inventory of office supplies.
• Receives and sends information to and from other City Departments, agencies, and jurisdictions.
• Supports the relationship between the City of Rosemead and the constituent population by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains absolute confidentiality of work-related issues, client records, and City information; performs other duties as required or assigned.

Minimum Qualifications

Education, Training, and Experience Guidelines: High School Diploma or GED equivalent; AND one-year clerical support and customer service experience; OR an equivalent combination of education and experience. Fluency in Mandarin or Vietnamese is highly desirable. Knowledge of:

• City policies and procedures.
• Operations, policies, procedures, and functions of assigned Department and programs.
• Principles of record keeping, case files, and records management.
• Customer service principles and methods.

Skill in:

• Maintaining electronic records, files, and databases.
• Entering information into a computer system with speed and accuracy.
• Operating basic office equipment and a personal computer utilizing standard software.
• Providing effective customer service and dealing tactfully and courteously with the public.
• Closely following verbal and written instructions and procedures.
• Establishing and maintaining cooperative working relationships with co-workers.
• Communicating effectively verbally and in writing.

License and Certification Requirements: Must possess or have the ability to obtain a valid Class C California Driver's License and a satisfactory driving record.

Important Notice

Selection Process

Applications must be submitted online. Employment application and supplemental questions must be completed. Resumes will not be accepted in lieu of a City application. Applicants must be specific in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application. If you submit multiple applications, only the most recent application will be considered. Application packets will be screened in relation to the criteria outlined in the job announcement. Applicants whose qualifications best meet or exceed the requirements and needs of the City, will be invited to participate further in the selection process. Copies of the required certifications must be submitted with the application. Possession of the minimum qualifications does not ensure continuing in the recruitment process. The selection process may include a panel interview and other testing processes designed to predict successful job performance. It is the applicant's responsibility to notify Human Resources of any changes to their contact information.

Equal Opportunity Employer

The City of Rosemead is an Equal Opportunity Employer. It is the policy of the City of Rosemead to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, religion, sex (including gender, gender identity, gender expression and pregnancy), national origin, ancestry, disability, medical condition, genetic characteristics or information, marital status, age, sexual orientation (including homosexuality, bisexuality, or heterosexuality), military and veteran status.

Reasonable Accommodation

The City of Rosemead is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Individuals with qualified disabilities who need reasonable accommodation during the selection process must specify the accommodations needed, in writing, at the time when the employment application is submitted.

Legal Right to Work in the United States

The Immigration Reform and Control Act of 1986 requires all new hire employees to submit verification of the legal right to work in the United States within three (3) business days beginning with the first day of work. The City is legally prohibited from employing anyone who cannot provide such verification or documentation.

Emergency Disaster Worker

City of Rosemead employees are registered as an Emergency Disaster Worker. In the event of a declared emergency, City employees shall initially remain at work, or if recalled, shall report to work after completing critical personal and family emergency responsibilities.

Provisions

The provisions of this job announcement do not constitute a contract, expressed or implied, and any provision contained in this job announcement may be modified or revoked without notice.

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