Job Description

ODO Officer BM MD

We are seeking Off-Duty and Retired Police Officers to join our team as Retail Officers at a retail store located in Boston, MA. As a member of our security team, you will play a crucial role in ensuring the safety and security of our customers, employees, and merchandise.

Specific benefits include:

• Recognition and Reward Programs.
• Training and Career Development.
• Opportunities for Medical, Dental, Holidays, Vacation, Sick, and 401 (k) Retirement Plan.
• Uniform and Equipment Provided.
• Additional Benefits Vary Depending on Position.

Key accountabilities include providing visible, proactive patrol and emergency response duties in assigned location. Providing customer service, physical security checks, and investigating suspicious or unsafe circumstances. Heavy public contact, including potentially dangerous or suspicious individuals. 100% Field Facing.

Main Responsibilities:

• Patrol Sales Floor and Parking Areas to Deter Theft, Vandalism, and Other Criminal Activity.
• Monitor CCTV Systems to Identify Any Suspicious Behavior or Security Threats.
• Provide Assistance to Customers and Employees as Needed, Including Responding to Medical Emergencies or Customer Disputes.
• Enforce Store Policies and Procedures to Maintain a Safe and Orderly Environment.
• Work Closely with Store Management and Local Law Enforcement Agencies to Address Security Concerns and Incidents.
• Complete Detailed Incident Reports Documenting Any Security-Related Incidents or Activities.
• Participate in Ongoing Training and Development Programs to Enhance Security Knowledge and Skills.
• Provide Security Field Operations in a Proactive, Effective Manner with an Emphasis on Customer Service.
• Maintain Engagement on Security Priorities at All Times.
• Provide Effective Responses to Security Related Activities, Incidents, Inquiries, Suspicious Circumstances, and Emergencies.
• Coordinate with Security Leadership on Expectations, Priorities, and Implement Solutions as Needed.
• Ensure All Security Assignments Are Executed at All Times.
• Coordinate and Communicate Effectively with the Leadership On Site.
• Line Management-Blocking Off Hazardous Areas, Directing Traffic.
• Create Professional, Well Written Incident Reports for All Security Incidents.

Work Environment:

• Ability to Prioritize Work in a Fast-Paced Organization, Coordinating and Managing Multiple Tasks.
• Demonstrated Ability to Ensure Compliance of Standards and Training.
• Strong Strategic, Analytical, Problem-Solving, and Critical Thinking Skills.
• Ability to Work in a Fast-Paced Team-Oriented Environment.
• Ability to Work at Times with Minimal Supervision.
• Excellent Written and Verbal Communication Skills, Allowing for Communication Effectively with All Levels.
• Job Operates in Client Sites Which Could Be Indoors or Outdoors.
• Position Requires Prolonged Standing and Walking, in the Performance of Daily Security Activities.
• Work Various Shifts and Holidays as Assigned.

Requirements:

• Active or Retired Police Officer.
• Strong Communication and Interpersonal Skills.
• Ability to Remain Calm and Composed in Stressful Situations.
• Excellent Observational Skills and Attention to Detail.
• Prior Security Experience is Preferred but Not Required.
• Flexibility to Work a Variety of Shifts, Weekends, and Holidays.
• High School Diploma, with Some College Credits, (Preferably Bachelor's Degree), or Equivalent Combination of Education and Work Experience.
• Minimum of 5 Years' Experience in Security, Customer Service, or a Closely Related Role.
• Strong Computer and Systems Skills, Including Office Software, Access Management, CCTV, Alarm Systems, and Incident Reporting.
• Must Be 21 Years of Age.
• Valid Driver's License.
• Valid Armed MD Security License.
• Speak, Read, and Write English.
• Must Possess Above Average Computer Skills and Must Hold All Necessary and Required Licenses, Permits, and Certifications Required by the Of Assignment to Perform Security Officer Duties.
• Pass a Background Check.
• Pass a 5-Panel Drug Test.
• CPR Certification, We Help Get You Certified.

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