Remote Customer Service Specialist Job at ForgeFit, Houston, TX

TnFnK0QzUjlNaW9MdHFrTm14OEpWZ05rc1E9PQ==
  • ForgeFit
  • Houston, TX

Job Description

Job Title : Remote Customer Service Specialist
Company : ForgeFit
Location : Remote (U.S. Based)
Employment Type : Full-Time

About ForgeFit

At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.

About the Role

As a Customer Service Specialist, youll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.

What Youll Do


  • Respond to customer inquiries via phone, email, and chat with professionalism and care
  • Help customers with orders, shipping questions, product details, and troubleshooting
  • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
  • Keep accurate records of customer interactions using CRM
  • Proactively follow up on customer needs and ensure satisfaction
  • Maintain up-to-date knowledge of ForgeFits product lines and service policies


What Were Looking For
  • 1+ years of experience in a customer service, support, or client-facing role
  • Strong communication and problem-solving skills
  • Ability to stay organized and manage multiple priorities
  • Comfortable using CRM or support tools
  • A positive attitude and genuine desire to help others
  • Interest in fitness or familiarity with gym equipment is a plus


What We Offer
  • Competitive hourly pay based on experience
  • Comprehensive benefits including health, dental, vision, 401k, and paid time off
  • 100% remote work with a collaborative and supportive team
  • Ongoing training and opportunities for career growth
  • The chance to support a brand that makes a real impact in the fitness world


Ready to help gyms get stronger with ForgeFit? Apply now and lets build something powerful together.

#J-18808-Ljbffr

Job Tags

Hourly pay, Full time,

Similar Jobs

Rittenhouse Markets

Closing Supermarket Service Manager Job at Rittenhouse Markets

 ...Hours are to be completed in a schedule to be determined by the store manager to suit the needs of the store. Weekends, nights and holidays...  ... Strong understanding of all phases of store operations in a retail environment, including without limitation, punctual and reliable... 

Shattuck-St. Mary’s School

Chaplain Job at Shattuck-St. Mary’s School

 ...Episcopal, coeducational, independent boarding and day school for grades 6PG, seeks a mission-driven, relational, and reflective Chaplain. This full-time position integrates three essential dimensions of student support at SSM: spiritual leadership, inclusive community... 

State of New Hampshire

CORRECTIONS OFFICER Job at State of New Hampshire

 ...State of New Hampshire Job Posting Department of Corrections NH State Prison for Men 281 North State Street Concord, NH 03301 CORRECTIONS OFFICER Open Recruitment $28.37/hour - $34.74/hour This position receives... 

Premier Electrical Staffing

Low Voltage Cable Technician Job at Premier Electrical Staffing

 ...Job Description Job Description Calling Low Voltage Cabling Technicians with Experience! We are hiring for upcoming projects In and...  ...coax, and fiber optic cables Perform Fluke testing and certify data cables Build out telecom/network closets and set up pathways... 

Remote Staffing

Customer Service Representative (Remote) Job at Remote Staffing

 ...email, phone, and online communication channels. This role is fully remote and ideal for someone who is patient, organized, and committed...  ...: Respond to customer inquiries via email, phone, and chat Provide accurate information about products, services, and order...