Job Description

This is a remote position. THIS ROLE IS OPEN TO COLOMBIAN RESIDENTS ONLY.
Schedule:
9AM to 6PM EST
Monday to Friday
With 1 hour unpaid breaks
We are seeking a reliable, detail-oriented, and compassionate Virtual Assistant from Colombia to join our team as a Care Coordinator. The ideal candidate is fluent in English and preferably has a medical background or experience working in the medical department of a BPO company. In this role, you will serve as a key point of contact for patients, ensuring they receive timely communication, appointment scheduling, and follow-up care.
This is a remote position that requires a professional, proactive, and patient-focused individual who can handle administrative healthcare-related tasks with discretion and care.
Key Responsibilities:
Schedule and confirm patient appointments via phone, email, or scheduling platform
Make follow-up calls to ensure patients are adhering to care plans and attending scheduled visits
Provide reminders for upcoming appointments and address rescheduling needs
Maintain accurate records of all interactions with patients in the system
Coordinate with healthcare providers and departments to facilitate smooth patient experiences
Respond to patient inquiries in a professional and empathetic manner
Monitor communication channels (calls, emails, chat) for timely responses
Ensure HIPAA compliance and maintain strict confidentiality of patient information
Assist with other administrative support tasks as needed

Requirements

Must be based in Colombia
MUST HAVE A WINDOWS OS COMPUTER
Fluency in spoken and written English is required
At least 1 year of experience in a healthcare-related role or in a medical BPO department
Strong communication and interpersonal skills
Proven experience in scheduling and administrative coordination
Knowledge of medical terminology and patient care processes is a plus
Tech-savvy with proficiency in using tools like Google Workspace, Microsoft Office, and scheduling software
Reliable internet connection and a quiet home office setup
Ability to work independently, manage time effectively, and meet deadlines
Strong attention to detail and organizational skills
​

Independent Contractor Perks

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job
  

ZR_24453_JOB

Jobicy JobID: 123015

Job Tags

Permanent employment, Full time, For contractors, Freelance, Immediate start, Work from home, Home office, Monday to Friday,

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