Job Description

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Hyatt At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Spa Director is responsible for short and long term strategic planning of the Spa facility to include marketing, promotional, administrative, safety, associate and financial responsibilities. This means developing marketing strategies and identifying new markets, working with Public Relations in all aspects of spa promotions and media, and keeping abreast of the competitor’s offerings, promotions and techniques. Financial responsibilities encompass fiscal budgeting and analysis and capital improvement identification and budget preparation. Under the direction of the General Manager & the Director of Rooms, the Spa Director oversees and monitors all facets of the spa operation and is responsible for the staffing, scheduling, programming and management of massage, skin care, body and bath treatment, salon, locker rooms and retail sales. Duties and Responsibilities: Financial responsibility of all revenues, GOP and flow through. Knowledgeable of all massage, salon and skin care law and licensure requirements. Stays updated and assists in coordinating and training the staff according to the latest developments. Oversees and maintains cleanliness and neatness of the facility. Assists with marketing and public relations to help create and present a marketable facility. Encourages retail product sales through demos, outside vendors, and staff commission reports. Develops and implements new services with protocols, SOP's and training. Sets a standard of excellence in customer service within the Spa and maintains consistency of standards throughout. Interviews, hires, trains, and evaluates all supervisors and key staff for each department of operations: massage, salon, skin care and spa. support personnel including locker room attendants and receptionists. Maintains accurate department payroll including upsells and commissions. Qualifications A true desire to satisfy the needs of others in a fast paced environment. Five years as a Spa Director in a business generating revenue in excess of $3 million dollars Strong leadership and organizational skills necessary to manage various departments as well as total Spa operation. Possess business and financial skills to develop and analyze budgets, management and financial reports, cost analysis, etc. Ability to train, supervise, motivate, monitor and retain staff. Proven track record increasing sales and profitability. Elevating Guest Service. And improving colleague retention/engagement. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Other Industries Hospitality Referrals increase your chances of interviewing at Hyatt by 2x Sign in to set job alerts for “Spa Director” roles. Naples, FL $80,000.00-$110,000.00 3 weeks ago System Director Practice Operations-Lee Physician's Group - (Primary Care) Home Health Director of Operations Administrator RN Naples, FL $121,000.00-$167,000.00 4 weeks ago Fort Myers, FL $65,000.00-$80,000.00 3 weeks ago Residential Assistant Director of Finance National Sales Leader, Government Advisory Services (State, Local, Education) National Sales Leader, Government Advisory Services (State, Local, Education) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Hyatt

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