Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary

The Spa Manager at Alpenglow Spa will lead all aspects of daily spa operations, ensuring exceptional guest service, staff performance, and strategic business growth. This role involves hands-on leadership, driving treatment and retail revenue, overseeing team training and scheduling, and elevating the spa's reputation as the leading wellness destination in the region.

Job Specifications: 

• Starting Wage: $56,485.00 - $80,000.00+ annual bonus
• Employment Type: Year Round
• Shift Type: Full Time
• Housing Availability: Yes

Job Responsibilities:

Operations Management

• Oversee day-to-day operations of the spa, including treatment coordination, guest bookings, and software systems.
• Ensure seamless communication between reception, therapists, and support teams.
• Maintain high standards of cleanliness, presentation, and functionality across all spa facilities.

Team Leadership

• Recruit, train, supervise, and develop a high-performing team of therapists and front-of-house staff.
• Lead regular training in treatment quality, customer care, professionalism, and sales performance.
• Conduct regular team appraisals, schedule planning, and performance feedback.

Revenue & Business Development

• Maximize treatment room utilization, package sales, and retail performance.
• Develop strategic marketing and outreach initiatives to attract hotel guests and local clientele.
• Generate and present weekly performance and revenue reports to the Spa Director and executive team.
• Lead promotional campaigns, seasonal offerings, and loyalty programs.

Guest Experience & Service Standards

• Ensure an exceptional, relaxing guest experience aligned with Alpenglow Spa’s luxury standards.
• Address and resolve guest feedback with professionalism and care.

Compliance & Safety

• Maintain strict adherence to all local health, safety, and hygiene regulations.
• Oversee inventory control and secure handling of products, equipment, and spa finances.
• Implement and improve systems, policies, and procedures for continued operational excellence.

Job Requirements: 

• 2–3 years of spa management or senior supervisory experience in a luxury wellness setting
• Strong leadership, coaching, and interpersonal skills
• Business-minded with proven experience in sales growth, budgeting, and reporting
• Proficiency in spa booking software and digital communication tools
• Deep understanding of spa treatments, product retailing, and hospitality trends
• Highly organized with exceptional attention to detail and time management
• Customer-focused with a calm, approachable, and professional demeanor

The expected pay range is $56,485.00 - $80,000.00+ annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 509297
Reference Date: 06/30/2025 
Job Code Function: Fitness/Spa   

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