Job Description

Senior Audio Visual Service Technician

Richmond, VA

We are seeking a skilled and experienced Senior Audio Visual Service Technician to join a leading Government and Commercial AV Integrator in the Richmond, VA area.

The ideal candidate will be responsible for diagnosing, repairing, and supporting a wide range of audiovisual, videoconferencing, and IT-related systems. This position requires the ability to work independently, think critically, and operate with minimal supervision.

Responsibilities

• Provide technical support for audiovisual, videoconferencing, and IT systems
• Diagnose and troubleshoot system-related issues
• Proactively manage, update, and resolve service tickets
• Repair AV, videoconferencing, and IT systems as needed, including cable re-termination
• Configure and program AV equipment for various applications
• Coordinate with manufacturers to identify and resolve technical problems
• Assess and recommend whether to repair or replace defective equipment
• Document all activities and maintain accurate service records

Qualifications

• Minimum of 3 years of experience in audiovisual service, installation, or field support
• Strong understanding of AV signal flow, control systems, and networking fundamentals
• Experience working with Crestron, Extron, Biamp, QSC, or similar systems
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and manage multiple priorities in the field
• Strong communication and customer service skills
• Willingness to travel to client sites as needed.

Licenses & Certifications

• CTS or equivalent certification
• Relevant manufacturer-specific certifications
• Crestron CTI-P301 (passed)
• Biamp Certification
• QSC Certification
• Other industry certifications preferred
• Valid drivers license

Job Tags

Similar Jobs