Overview We are seeking an enthusiastic and customer-focused Customer Service Representative I (CSR) to join our team at a busy wholesale appliance and HVAC distribution branch. The CSR is the first point of contact for customers and plays a key role in ensuring a positive customer experience through accurate order processing, product support, and responsive communication. This position requires a professional demeanor, strong product knowledge (or willingness to learn), and a service-oriented attitude. Responsibilities Customer Support Greet walk-in customers and answer incoming calls and emails in a courteous, professional manner Assist customers with product inquiries, pricing, order status, returns, and general support Provide technical or product information (after training) or direct customers to appropriate staff Order Processing & Sales Support Enter and process sales orders, quotes, returns, and delivery requests accurately Confirm product availability, pricing, and lead times using the company’s ERP system Work closely with warehouse and logistics teams to ensure timely order fulfillment; Pulling and packaging customer orders Documentation & Administrative Duties Maintain accurate customer records and transaction histories Keep the showroom and counter area clean, stocked, and organized Participate in all physical inventory counts to ensure stock accuracy Participates in educational training events or trade shows when requested Qualifications 1–3 years of customer service experience, preferably in HVAC, appliance, or wholesale distribution Strong verbal and written communication skills Computer proficiency including Microsoft Office (Excel, Outlook, Word) and familiarity with ERP systems Strong attention to detail, organizational skills, and ability to multitask A team player with a positive attitude and problem-solving mindset Excellent follow through with customers and work colleagues Ability to learn technical product information and work in a fast-paced environment Ability to lift up to 50 lbs. with assistance of lifts, jacks, or other necessary equipment when needed #J-18808-Ljbffr Dlpartsco
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